Terms of Service | Prospecter.io

Last updated: October 27, 2026

About these terms

These terms are an agreement between you and greatestdesigns LLC, doing business as Prospecter (“Prospecter”, “we”, “us”), a Wyoming company at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States. They cover the lead packs and other services we sell, your Prospecter account, and the website at www.prospecter.io (together, the “Services”).

You accept these terms when you tick the box agreeing to them at checkout, sign a proposal that refers to them, or use the Services. If you accept them on behalf of a company, you confirm that you are authorized to bind it, and “you” means that company.

We have written these terms to be read. Where a summary appears in a box or on our website, these terms are what applies. Our Privacy Policy and AI Transparency disclosure explain how we handle personal data and AI, and form part of these terms.

1. Words we use

Lead: a company that needs what you sell, with a named person to contact, the evidence and sources behind the need, a research brief and a first email written for that person.
Pack: a number of Leads bought together in one order, at the price per Lead of the contract range you choose.
Customer Profile: the written description of your ideal customer that we prepare with you and you approve before delivery starts, including its must-have criteria.
Approval Date: the day you approve your Customer Profile.
Delivery Period: the time your Pack takes to deliver, shown when you order (for example “within 7 working days”, “within 2 weeks” or “across one month”), counted from the Approval Date.
Deposit and Balance: the first and second halves of a Pack paid in two parts (section 4).

2. Business customers only

The Services are for businesses. By ordering, you confirm that you are buying for your trade, business or profession, not as a consumer, and that you are at least 18 years old. Laws that protect consumers, such as rights to withdraw from a purchase within a set period, therefore do not apply.

You are responsible for your Prospecter account: keep your sign-in details private, give access only to people in your business who need it, and tell us at once at legal@prospecter.io if you think someone else has accessed it.

3. Ordering a Pack

You order a Pack on our website by choosing your contract range, the Pack size and any options, and paying at checkout. The price is the one shown when you order; a later change to our prices does not affect an order already placed. An order is accepted when your payment succeeds, and we email you an invoice for the full price of your Pack.

Your locked rate. Our prices may rise over time. When you buy a Pack, the price per Lead of each contract range on the day you order becomes your locked rate. Every later Pack you order is charged at your locked rate, or at our price at the time if that is lower, as long as you order a Pack at least once every 12 months. If 12 months pass without an order, the lock ends and our prices at the time apply to your next order. The lock covers the price per Lead; options such as a second Customer Profile are charged at the price shown when you order. It belongs to the company that placed the order and cannot be transferred. If you are ever charged more than your locked rate, tell us and we refund the difference.

Options you can add to a Pack:

HubSpot: we create each Lead in your HubSpot account. You give us the access needed and remain responsible for your HubSpot account.
Follow-up emails: follow-up emails written for every Lead, each continuing from the first.
A second Customer Profile: your Pack is split across two customer segments, each defined and approved with you. On the onboarding call you choose how the Leads are divided between them, equally or in the proportion you prefer.

A feature shown as “coming soon” is not part of any order until we offer it for sale. We may decline an order, for example if we cannot serve your market or your intended use breaks these terms; if we do, we refund everything you paid.

Proposals. If you request a proposal, for example for more than 100 Leads a month, the terms we agree are set out in it. Where a proposal you have signed or accepted in writing differs from these terms, the proposal applies.

4. Paying

Prices are in US dollars and exclude taxes. You are responsible for any sales, use, value added or similar taxes on your purchase, including by self-assessment (reverse charge) where that applies, but not for taxes on our income. Payments are processed by Stripe; card details are entered on Stripe's checkout page and are stored by Stripe, never by us.

Packs of $2,000 or less

You pay the full price when you order.

Packs above $2,000: paid in two parts

You pay half when you order (the Deposit) and half halfway through the Delivery Period (the Balance). By placing such an order you authorize us to keep the card you pay with on file through Stripe and to charge the Balance to it, without further action from you, on the Balance date. We email you the Balance date when delivery starts. If delivery starts later or progresses differently than planned, we may move the Balance date to keep it at the midpoint of delivery; we email you the new date before it applies. We email you a receipt for every payment.

If the Balance cannot be charged, we email you a payment link and the Balance is due within seven (7) days. Until it is paid, we may hold back the last 20% of your Pack's Leads. If the Balance is not paid, you remain liable for the price of every Lead delivered to you beyond what the Deposit covers, and we are not obliged to deliver the Leads held back.

Disputed charges

If you think a charge is wrong, contact us first at hi@prospecter.io; we will look into it and answer within five (5) business days. Disputing a charge with your bank or card issuer (a chargeback) without first giving us that chance is a breach of these terms, and we may pause delivery while the dispute is open.

5. Onboarding and your Customer Profile

After you order, you share the documents that describe how you sell (for example your ideal customer, past clients, sales materials and the channels that work for you) and join an onboarding call. We prepare your Customer Profile from them and send it to you to approve. Delivery starts on the Approval Date.

You agree to respond within a reasonable time and to give us accurate information. If your Customer Profile has not been approved within thirty (30) days of your order, we may close the order and refund everything you paid. Changing your Customer Profile after the Approval Date is a change to your order: we will tell you whether it affects the Delivery Period before making it.

6. Delivery

We deliver your Leads to your Prospecter account as they qualify, within the Delivery Period, so each one is current when you receive it. Each Lead is qualified by Prospecter and reviewed by a person on our team before it reaches you. Each Lead comes with:

a 90% or higher match to your Customer Profile, including all of its must-have criteria;
a need for what you sell that is open at delivery, with the evidence and sources behind it;
a research brief on the company and the person to contact; and
a first email written for that person.

If we are late. If we have not delivered every Lead within fourteen (14) days after the end of the Delivery Period, for a reason that is not yours, you may cancel the undelivered part of your Pack and we refund the price of every undelivered Lead (section 8).

7. Our lead guarantee and replacements

We replace a Lead if, at the time we delivered it:

the contact's email address bounced or their phone number was disconnected;
the contact no longer worked at the company;
the company did not meet a must-have criterion of the approved Customer Profile it was delivered for;
the Lead duplicated one we had already delivered to you; or
the need we reported had already been met or closed.

We do not replace a Lead because:

the contact did not reply, was not interested or did not buy; or
you were already in contact with the company, unless you told us so in writing before we delivered it.

How to claim

Report the Lead to hi@prospecter.io within fourteen (14) days of its delivery, saying which reason applies and how you found out (for example the bounce message). We decide within three (3) business days and, if we reject the claim, explain why. An accepted Lead is replaced within the Delivery Period or within seven (7) days of our decision, whichever is later. If we cannot replace it in that time, we refund its price at your Pack's price per Lead.

Replacement, or a refund where we cannot replace, is your only remedy for a Lead that does not meet this guarantee. If your claims are far above what we see across our clients, we may ask for more evidence before deciding.

8. Refunds and cancelling

Before you approve your Customer Profile, you may cancel your order for any reason and we refund everything you paid.
After the Approval Date, you may cancel the rest of your Pack at any time by email. We stop delivering, and the order costs half of the Pack price or the price of the Leads delivered by then, whichever is more. If you have paid more than that, we refund the difference; if less, the rest is due. A Pack paid in two parts whose Balance is not yet charged is closed with a credit note cancelling the Balance, and the Deposit covers the half.
If we deliver late, you may cancel as set out in section 6 and receive a refund for every undelivered Lead.
If we cancel an order for a reason that is not a breach of these terms by you, we refund every Lead not yet delivered.

Leads are refunded at your Pack's price per Lead. Options charged once, such as a second Customer Profile, are refundable only before the Approval Date. Refunds go back to the card you paid with, normally within ten (10) business days of our confirming them, and we issue a credit note for every refund.

9. Using your Leads

Leads delivered to you, with their briefs and emails, are yours to use for your own business, with no time limit, including after your order ends. You may not sell, license, share or publish them, or use them to build a list or database for anyone else.

You decide whether and how to contact each Lead, and you are responsible for doing so lawfully, including under anti-spam, marketing and data-protection laws such as CAN-SPAM, the GDPR, PECR and CASL where they apply: for example, identifying yourself, offering an easy way to opt out and honoring opt-outs promptly. For the personal data in your Leads, you and we each act as independent controllers: we are responsible for how we collected it, and you for how you use it.

We find buyers whose need is open now; we do not promise that any of them will reply, meet you or buy. Your results depend on your offer, your outreach and your market.

10. AI and human review

We use artificial intelligence to research companies, combine buying signals, write briefs and draft emails, and a person on our team reviews every Lead, brief and email before it reaches you. You decide whether to send each email, and it goes out under your name. Your data, including the documents you share with us, is not used to train or fine-tune any AI model. Our AI Transparency disclosure lists the AI services we use and how data is handled.

11. Confidentiality

Each of us will keep the other's confidential information private and use it only for the Services. Yours includes the documents you share with us and your Customer Profile; ours includes our methods, pricing beyond our public prices, and how we find and qualify Leads. This does not cover information that is or becomes public without anyone breaking this promise, that the receiving side already had or develops independently, or that must be disclosed by law (with notice to the other side where the law allows). Each of us may share confidential information with employees, contractors and advisors who need it and are bound to keep it confidential. This promise lasts for three (3) years after your last order ends, and for as long as information remains a trade secret.

12. Ownership

You keep all rights in the documents and information you give us, and allow us to use them only to provide the Services to you. We keep all rights in our website, platform, software, methods and data sources; your rights in Leads are those described in section 9. If you send us suggestions, we may use them freely, without obligation to you.

13. Using our website and account fairly

You agree not to:

copy, scrape or extract data from our website or platform with automated tools, or try to get around any limit or security measure;
use the Services to build or improve a competing lead-generation product or service;
copy, decompile or reverse engineer our software, except where the law allows it;
interfere with the Services, or upload anything harmful, such as malware;
impersonate anyone or give us false information; or
use the Services in breach of any law, or to harass or abuse anyone.

14. Our promises and their limits

We will provide the Services with reasonable skill and care, in a timely and professional manner, and the Leads will meet the guarantee in section 7. Apart from the promises written in these terms, and to the extent the law allows, the Services are provided without any other warranty, express or implied, including any warranty of merchantability, fitness for a particular purpose or non-infringement. We do not promise that the website will be available without interruption.

15. Limits on liability

Neither of us is liable to the other for lost profits, lost revenue, lost business or data, or for any indirect, consequential, special, incidental, exemplary or punitive damages, even if told they were possible.

Each side's total liability arising from or relating to an order is limited to the amount you paid for that order. For anything not related to an order, our total liability is limited to one hundred US dollars ($100).

These limits do not apply to fraud or wilful misconduct, to a breach of section 11 (Confidentiality), to your obligation to pay for your orders, or to anything the law does not allow to be limited.

16. Third-party claims

You will defend us against any claim by a third party arising from how you used Leads or contacted the people in them, from your breach of section 9, or from the materials you gave us, and pay any resulting damages, settlements and reasonable legal costs. We will do the same for you against any claim by a third party that we collected the data in your Leads unlawfully, or that our materials infringe their intellectual property. The side asking for protection must tell the other promptly, let it control the defense and any settlement, and give reasonable help at its cost; no settlement may admit fault for the protected side without its written agreement. These obligations are subject to section 15.

17. Suspension and ending

We may pause delivery and your account while a payment is overdue, while a chargeback is open, or if we reasonably believe the Services are being used unlawfully or in breach of section 9 or 13. Either of us may end an order if the other materially breaches these terms and does not fix the breach within fourteen (14) days of being told about it in writing. When an order ends, we refund or invoice according to section 8, and sections 4, 7 to 12 and 14 to 21 continue to apply.

18. Events beyond our control

Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as natural disasters, war, epidemics, government action, or failures of the internet or of utilities, if it takes reasonable steps to limit the effect. This does not excuse paying for Leads already delivered. Delivery Periods extend while such an event lasts; if it prevents delivery for more than thirty (30) days in a row, either of us may cancel the undelivered part of the order, and we refund every undelivered Lead.

19. Disputes and governing law

If a dispute arises, write to us at legal@prospecter.io and we will both try in good faith to settle it for thirty (30) days before either of us goes to court. These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply. The state courts in Sheridan County, Wyoming, and the federal courts for the District of Wyoming have exclusive jurisdiction, and each of us agrees to their jurisdiction. Either of us may still ask any court for urgent relief to protect confidential information or intellectual property. Claims may be brought only individually, not as part of a class or representative action.

20. Changes to these terms

We may update these terms; the date at the top shows the latest version. The terms that applied when you placed an order govern that order unless we both agree otherwise in writing. A new version applies to orders placed after it is published, and to your use of the website and your account from the date it is published; if a change materially affects you, we will tell you by email or on our website before it applies.

21. General

Entire agreement. These terms, your order and any proposal you signed are the whole agreement about the Services. Where they differ, a signed proposal comes first, then your order, then these terms. Terms in your purchase orders do not apply.
Notices. We send notices to the email address on your order or account; you send them to legal@prospecter.io. Email counts as writing, and you agree to receive invoices, receipts and notices electronically.
Assignment. Neither of us may transfer these terms without the other's written consent, except to a buyer of all or most of the business concerned, with notice.
Independence. We are independent contractors; nothing here creates a partnership, employment or agency. These terms give no rights to anyone else.
Severability and waiver. If part of these terms is unenforceable, the rest still applies. Not enforcing a right is not giving it up.
Language. These terms are written in English, which governs if they are translated.

22. Contact

greatestdesigns LLC, doing business as Prospecter

1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States

Legal: legal@prospecter.io · Orders and support: hi@prospecter.io